Common Questions

Q: How long does it take for a shipment to arrive?
3-5 business days.
Q: What can I do with remaining formula if tube is removed or if patient expires?
Donate it to a local hospital/or cancer center.
Q: Will my order ship today?
Any order requested prior to 2:00 P.M. CST will ship same day. All others are processed for the next business day.
Q: What do I do with dented cans?
Discard, we will replace the dented cans as a service ticket.
Q: Can you ship to a vacation home?
Yes, as long as it's in the United States.
Q: How soon can my order go out?
We can ship 10 days prior to the next due date.
Q: Who ships the supplies?
UPS.
Q: What time will my order arrive?
UPS has until end of business to deliver supplies.